QUESTIONS?ANSWERS.

Consumers have a statutory 14-day right of withdrawal for many distance purchases, unless a legal exception applies. Please read our withdrawal and returns policy and contact us before sending anything back.

Contact customer service as soon as possible. Include your order number and the complete, correct billing address. If the invoice has already been issued, we will check which corrections are possible.

Yes, we can certainly discuss that. Simply contact us and we will look at your specific requirements.

Shipping costs and delivery times depend on the items, destination country and shipping method. Separate rates apply to parts and accessories, bikes, tyres and batteries. See our shipping information for the current overview. The cost for your order is shown at checkout.

Once your order has been processed at our shipping centre, you will receive your invoice and a shipping notification by email.

The notification contains the carrier and tracking number.

If you have questions about your order, please contact us.

The available shipping methods and estimated delivery times are shown at checkout. If your order is urgent, please contact customer service before ordering.

Depending on the model, complete bikes can be delivered boxed by a freight carrier or assembled by arrangement. Available options, costs and delivery times depend on the bike and your location.

See our shipping policy for more information.

For a pre-order, the estimated delivery date is shown on the product page for your variant, if available. If the date changes, we check with the supplier and inform you as soon as an updated date is available.

To check your order status, contact customer service with your order number.

Yes, collection from our PKS Store in Dreieich is available by appointment. We will agree in advance whether your bike is provided assembled or boxed and whether any service charges apply.

See our store page for more information.

For electric dirt bikes to Switzerland, we offer only boxed freight shipping for self-assembly at €220. The shipping package includes transport, export pre-declaration, the 13.20a document and customs processing.

Additional charges are 8.1% Swiss VAT on the net bike price plus shipping, and approximately €65 in processing fees from the local carrier. We no longer offer personal delivery of fully assembled, ready-to-ride bikes in Switzerland.

Available shipping methods for spare parts and accessories are shown at checkout.

For bike deliveries to Switzerland, we charge the net price excluding German VAT. The carrier handles customs clearance. Our calculator uses 8.1% Swiss import VAT on the net bike price plus €220 shipping, plus approximately €65 in processing fees from the local carrier.

The final import tax depends on the actual taxable amount and customs exchange rate. For information, see the Swiss Federal Office for Customs and Border Security.

Use the calculator above in the Switzerland section. Select your bike and the exact variant. It loads the Swiss net price from the shop and displays every cost item in CHF and euros.

The calculation is: (net bike price in euros + €220 shipping) × 1.081. Add approximately €65 in processing fees from the local carrier. Conversion uses the adjustable EUR/CHF rate shown in the calculator.

The total is an estimate. Actual customs and payment exchange rates and the local carrier’s charges may differ.

For a road version with EU type approval, you receive the Certificate of Conformity (CoC) and form 13.20 A with the bike. The CoC confirms conformity with the EU type approval. Form 13.20 A is proof of Swiss customs clearance. The carrier handles customs clearance.

Yes, if you choose an L1e or L3e road version with EU type approval. The CoC and form 13.20 A are supplied with the bike. Registration is handled by your cantonal road traffic office. Dedicated off-road versions cannot be registered for public-road use in that configuration.

The payment methods currently available for your order are shown at checkout. Depending on the item, order value and your circumstances, instalments or financing through our partners may also be available.

For more information, see our financing page.

We offer financing for various electric dirt bikes through our partners. Available options depend, among other things, on the selected product and the credit assessment.

Please refer to our financing page and the relevant product page. Instalment payments through payment providers may have their own terms.

Financing partners assess factors including age, residence, income and creditworthiness. The requirements vary by provider and product. The financing partner’s current terms apply.

The financing partner will tell you which documents are needed during the application process. Identity verification is usually carried out, and proof of income may be required.

Follow the form link in your order confirmation or application message, if you received one. If the link is missing or you are unsure which documents are required, contact customer service with your order or enquiry number. We will explain how to submit your documents.

Depending on the application process, identity verification and signature may still be required to conclude the agreement. CreditPlus also offers a digital process. We will tell you which step is still outstanding and whether an appointment is needed.

Ask us whether CreditPlus can assess a new application with a second applicant in your case. The bank decides after reviewing the new application. Depending on your order, you can also check at checkout whether PayPal instalments or Alma are available. The terms are shown before completion.

See our financing page for available options.

Contact customer service with your order number and tell us whether you have already signed the credit agreement. We will check the order status and explain the next steps. If a credit agreement has already been concluded, also consult the bank’s contract and withdrawal information.

A dedicated off-road version is not automatically road-approved. Changing individual components does not replace the required type approval or registration documents. Before buying, ask us about the explicitly homologated version and its documents.

On public roads, the minimum age and required driving licence depend on the approved vehicle category of the specific version. In Germany, category AM is often relevant for L1e vehicles; more powerful approved motorcycles may require A1 or another category. Off-road riding is subject to the rules of the riding area.

For a new L3e bike with EU type approval, such as the road version of the Talaria Komodo, the CoC is the basis for proving type approval. Your registration authority can tell you which additional documents are required for first registration in Germany.

If the authority also requests confirmation of new-vehicle status or previous registration, contact customer service with the vehicle identification number (VIN). We will check this for your specific vehicle.

The SURRON Light Bee Offroad Performance is a performance electric dirt bike designed specifically for off-road use.

This Light Bee version has no lighting equipment and is unrestricted. It must therefore not be ridden on public routes, including forest tracks.

For road use, we recommend the SURRON Light Bee L1e(X). It has the same frame, motor and battery, but includes the equipment for road approval and a speed restriction to 45 km/h.

Depending on the model year, road-approved and dedicated off-road versions may differ in lighting, number plate holder, permitted speed, vehicle documents and setup. Compare the specifications of the exact version offered or contact us for advice.

You can reach us by phone Tuesday to Friday from 10:00 to 17:00 and Saturday from 12:00 to 16:00 on +49 1577 4433514. You can also message us outside opening hours via WhatsApp or email at support(at)pks-store.com.

The battery has a 1-year warranty and the rest of the electric dirt bike has a 2-year warranty. See the documents for the relevant model for the exact warranty terms. Your statutory warranty rights remain unaffected.

For a specific service case, please use our warranty and complaints form.

Use our warranty and complaints form. Include your order or invoice number, model and a short description of the fault. For vehicles, the VIN also helps. Attach photos or videos if possible.

We will review your case and contact you with the next steps. If coordination with the manufacturer is required, we will take care of it.

Tuning parts and racing products generally do not include a voluntary warranty. Batteries and comparable components are covered by the relevant manufacturer’s warranty. Its duration and scope are set out in the manufacturer’s warranty terms.

Your statutory warranty rights remain unaffected. Some performance components are intended exclusively for off-road or racing use and must not be used on public roads.

We are happy to advise on fitting suitable parts. The options and costs depend on the specific product and bike. Contact us for a personalised quote.

Yes. Book advice or a test ride at the PKS Store in Dreieich using our appointment booking. Specify your preferred model when booking. We will confirm which demo bikes are available before your visit.