Terms of service
1. Scope
The following terms and conditions apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A business customer is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or independent professional activity.
2. Contracting party, conclusion of the contract and correction options
The purchase contract is concluded with PKS Bikes GmbH.
Business email: info@pks-store.com
Customer enquiries: support@pks-store.com
The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. You can initially place our products in your cart without obligation and correct your entries at any time before submitting your binding order, using the correction tools provided and explained during the ordering process. By clicking the order button, you submit a binding offer to purchase the goods in your cart. Receipt of your order is confirmed by email immediately after you submit it.
We accept your offer within two days by:
- issuing a declaration of acceptance in a separate email; or
- arranging delivery of the goods; or
- where applicable, having the payment transaction carried out by our service provider or the selected payment service provider. The time at which the payment transaction is carried out depends on the selected payment method (see “Payment”).
The applicable alternative is determined by whichever of these events occurs first.
3. Contract language and storage of the contract text
The language available for concluding the contract is German.
We store the contract text and send you the order details and our terms and conditions in text form. You can view the contract text in your customer account.
4. Delivery conditions
Shipping costs may apply depending on the delivery address, items and shipping method. Rates are listed under Shipping. The shipping costs applicable to your order are displayed before you complete your order.
Where offered at checkout, you may collect your order by appointment from PKS Bikes GmbH, Maienfeldstraße 15, 63303 Dreieich, Germany.
We do not deliver to parcel lockers (Packstationen).
5. Payment
The following payment methods are generally available in our shop:
Payment in advance
If you select payment in advance, we will provide our bank details in a separate email and dispatch the goods once payment has been received.
Credit card
You provide your credit card details when placing your order. Your card is charged immediately after you place the order.
PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself using your login details and confirm the payment instruction. PayPal carries out the payment transaction immediately after you place your order. Further information is provided during the ordering process.
Sofort by Klarna
To pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, Germany, you must have a bank account enabled for online banking, authenticate yourself accordingly and confirm the payment instruction. Your account is debited immediately after you place your order. Further information is provided during the ordering process.
Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), you must be registered with Google, have activated Google Pay, authenticate yourself using your login details and confirm the payment instruction. The payment transaction is carried out immediately after you place your order. Further information is provided during the ordering process.
Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), you must use the Safari browser, be registered with Apple, have activated Apple Pay, authenticate yourself using your login details and confirm the payment instruction. The payment transaction is carried out immediately after you place your order. Further information is provided during the ordering process.
giropay / paydirekt
In cooperation with the payment service provider paydirekt GmbH, Stephanstr. 14–16, 60313 Frankfurt am Main, Germany (“giropay” or “paydirekt”), we offer the payment methods giropay and paydirekt.
giropay
To pay the invoice amount via giropay, you must have a bank account enabled for online banking, authenticate yourself accordingly and confirm the payment instruction. Your account is debited immediately after you place your order. Further information is provided during the ordering process.
paydirekt
To pay the invoice amount via paydirekt, you must have a bank account enabled for online banking, be registered with paydirekt, authenticate yourself using your login details and confirm the payment instruction. The payment transaction is carried out immediately after you place your order. Further information is provided during the ordering process.
Cash on collection
You pay the invoice amount in cash when collecting your order.
6. Retention of title
The goods remain our property until payment has been made in full.
7. Transport damage
If goods are delivered with obvious transport damage, please report such damage to the delivery agent as soon as possible and contact us immediately. Failure to report damage or contact us has no consequences for your statutory claims or their enforcement, particularly your statutory rights in respect of defects. However, your assistance helps us assert our own claims against the carrier or transport insurer.
8. Statutory rights in respect of defects and guarantees
Application of statutory liability for defects
Unless expressly agreed otherwise below, statutory liability for defects applies.
The following restrictions and shortened periods do not apply to claims arising from damage caused by us, our legal representatives or persons acting on our behalf:
- in the event of injury to life, body or health;
- in the event of an intentional or grossly negligent breach of duty, or fraudulent concealment;
- in the event of a breach of essential contractual obligations whose fulfilment is necessary for proper performance of the contract and on whose observance the other contracting party may regularly rely (fundamental contractual obligations);
- under a guarantee, where agreed; or
- where the German Product Liability Act applies.
Restrictions applicable to consumers
For purchases of used goods by consumers, the following applies: if the defect arises more than one year after delivery of the goods, claims in respect of defects are excluded. Defects arising within one year of delivery may be asserted within the statutory limitation period of two years from delivery of the goods.
Guarantees and customer service
Information about any additional guarantees that may apply and their precise conditions can be found with the relevant product and on dedicated information pages in the online shop.
9. Liability
We are always liable without limitation for claims arising from damage caused by us, our legal representatives or persons acting on our behalf:
- in the event of injury to life, body or health;
- in the event of an intentional or grossly negligent breach of duty;
- under a guarantee, where agreed; or
- where the German Product Liability Act applies.
In the event of a slightly negligent breach by us, our legal representatives or persons acting on our behalf of essential contractual obligations whose fulfilment is necessary for proper performance of the contract and on whose observance the other contracting party may regularly rely (fundamental contractual obligations), liability is limited to the loss foreseeable at the time the contract was concluded and typically to be expected.
All other claims for damages are excluded.
10. Dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Terms and conditions created using the Trusted Shops legal text generator.