Refund policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period expires fourteen days after the day on which you, or a third party designated by you other than the carrier, take possession of the goods.

To exercise your right of withdrawal, you must inform us:

PKS Bikes GmbH
Maienfeldstraße 15
63303 Dreieich
Germany

Phone: +49 1577 4433514
Business email (also for withdrawal notices): info@pks-store.com

of your decision to withdraw from this contract by an unequivocal statement, for example by letter or email. You may use the model withdrawal form below, but this is not compulsory.

To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, except additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer. We will reimburse you without undue delay and no later than fourteen days after the day on which we are informed of your decision to withdraw from this contract. We will use the same means of payment that you used for the original transaction unless you have expressly agreed otherwise; you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

You must send back or hand over the goods to us without undue delay and, in any event, no later than fourteen days after the day on which you inform us of your withdrawal. The deadline is met if you send back the goods before the fourteen-day period expires. For goods that can be returned by normal post, you bear the direct cost of return if we informed you of this before the contract was concluded. For goods that, by their nature, cannot be returned by normal post, you bear the direct return costs only if we also informed you of the amount of those costs before the contract was concluded. Otherwise, we bear the direct return costs. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

– To:

PKS Bikes GmbH
Maienfeldstraße 15
63303 Dreieich
Germany
Phone: +49 1577 4433514
Email: info@pks-store.com

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*) / provision of the following service (*)

– Ordered on (*) / received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is submitted on paper)

– Date

___________

(*) Delete as appropriate.

Customer enquiries: support@pks-store.com