SERVICE · WARRANTY · COMPLAINTS
WE’VE GOT
YOUR BACK.
YOUR SERVICE CASE
WE’LL TAKE CARE OF IT.
Use the form for voluntary warranty, statutory warranty or service enquiries. Include your order number, the exact model and a clear description of the fault where possible.
Report your issue
Provide the order number, vehicle or part and a description of the fault.
We review the case
Our team checks the details and clarifies any outstanding questions.
Agree the next steps
You will receive information about the process and possible solutions.
REPORT A SERVICE CASE
Please describe the fault as precisely as possible. If uploads are available in the form, photos or videos are particularly helpful.
Your question may already be answered. Find information about shipping, Switzerland, warranties and financing in our FAQ – without waiting for a reply.
Für Fotos oder Videos kannst du uns anschließend eine E-Mail an support(at)pks-store.com senden und deine Bestellnummer angeben.
Please do not send goods without contacting us first. We will contact you with the next steps. Statutory consumer rights remain unaffected.
QUESTIONS ABOUT YOUR SERVICE CASE?
Quick answers about your enquiry.
What information does PKS need?
Please provide your order number, model, a precise description of the fault and, where available, informative photos or videos.
Should I send my bike or faulty part straight away?
Please wait for our reply first. We will agree the next steps and any shipping arrangements with you.
Is this covered by a voluntary or statutory warranty?
We check which rights and services apply in each case. Statutory warranty rights and voluntary warranties are distinct.
How will I find out what happens next?
Our service team will contact you using the details you provided and request further information if needed.
PKS SUPPORT
WE’RE HERE FOR YOU.
Would you like to ask a question first? Contact our team directly.